Refund policy

1. Time limit

You can ask for a refund of your plan within 7 days of your payment confirmation.

2. How to ask

Message us on WhatsApp at +1 (575) 345-1095 with your order number and the e-mail address used for the order.

3. Amount and processing

We refund the amount actually paid, including any discount, to the payment method used. We confirm the refund by e-mail or WhatsApp. How long it then takes to reach you depends on your bank or payment service.

4. VPN access

Once the refund is granted, the VPN access linked to the order is deactivated.

5. Renewals

The same time limit applies to every order, including an extension, from the confirmation of its payment.

6. Your rights

This policy adds to the rights you have under the applicable law; it does not limit them.

7. Seller